Last updated: November 4, 2026
EnergyMonkey ("EnergyMonkey," "we," "us," "our") is a website and mobile application that helps residents of Ohio, Pennsylvania, Illinois, New York and Massachusetts shop competitive electricity and natural-gas suppliers. This policy explains what information we collect, why we collect it, and how you can control it. We wrote it in plain English on purpose — your bill is yours, and you should know what we do with it.
Questions? Email support@energymonkey.app.
1. Who we are
EnergyMonkey is operated by Bilal Naqshbandi through an Ohio limited liability company (LLC). The website is energymonkey.app; the app is distributed through Apple's App Store and Google Play.
We act as an information-and-comparison service. We are working toward registration as a Public Utilities Commission of Ohio ("PUCO") certified power broker / aggregator; until that registration is complete, EnergyMonkey does not enroll customers with suppliers on its own — instead the app links you directly to a supplier's enrollment page where the supplier handles enrollment under their existing PUCO certification.
2. Information we collect
We collect only the information needed to compare rates for you and let you save a switch.
You give us this directly
- Your name and email address, if you create a profile in the app
- Your service address and ZIP code (when you enter a bill)
- Your billing account number (and, for FirstEnergy customers, your separate Customer Number)
- Your current utility, current supplier, current rate, and current usage (typed manually or extracted from a photo of your bill)
Only if you sign up or contact us
- Rate alerts: your email address, ZIP code, state and utility
- Newsletter: your email address and, if you give it, your state
- Contact form: your name, email, phone number and message
- Referral program: your email and referral code; if a friend referred you, your name, email, state, utility and the supplier you switched to, which we use only to confirm the switch with that supplier and to pay referral gift cards
We extract this from photos of your bill
- The same fields above
- The image itself is sent, through our server, to Anthropic's Claude AI to read those numbers — only after you allow it in the app. We do not store the image. Anthropic processes it under its commercial API terms. You can skip this and type the details in yourself, and "Clear my data" withdraws your permission.
If you sign in with Apple, Google or Facebook
- We receive your name and email from that service (Apple may give us a private relay email instead). They are stored only on your device.
When you first open the app
- Your state and, if you choose to answer, how you heard about us. We save these with the type of phone (iPhone or Android) but without your name, email or any device ID, so they can't be tied back to you. We use them to see where new users come from.
We collect this automatically
- Nothing in the app. We don't use analytics, crash-reporting or advertising tools. Our website's servers keep standard, short-lived request logs (such as IP address) for security.
We do not collect
- Passwords (EnergyMonkey doesn't use passwords)
- Bank account numbers, credit cards, or social security numbers
- Government-issued ID
- Phone contacts, location (beyond your service address), browsing history, or data from other apps
3. How we use your information
- Show you electricity and gas offers that may save you money
- Calculate an estimated annual savings figure based on your real usage
- Send you rate alerts and the newsletter (only if you sign up; every email has an unsubscribe link)
- Reply to messages you send us
- Pre-fill your details when you choose to enroll with a supplier
- Fix problems you report to us
We do not use your information for ad targeting, profile-building, or sale to third parties.
4. Where your information lives
Most of your information is stored on your device in secure storage (iOS Keychain or Android EncryptedSharedPreferences). That includes your account info, saved bills, and preferences. You can wipe it any time from Settings → Privacy & Security → Clear my data from this device.
A small subset is processed on our servers when needed: when you take a photo for OCR, the image and our parsing instructions are sent over HTTPS to Anthropic's Claude API. The response (extracted text) is sent back and stored on your device. The image itself is not retained on our servers.
If you sign up for rate alerts or the newsletter, or use the contact form, what you enter is stored in our database (hosted by Supabase) and our emails are sent through Resend. If you save a bill in the app, its details may be stored on our servers so you can see it again later.
When you enroll with a supplier, your information leaves EnergyMonkey and is handled by that supplier under their privacy policy.
5. Who we share with
We share information with a small set of service providers, only as needed to make the app work:
- Anthropic, PBC — receives the bill image you choose to scan, plus our parsing prompt; OCR / data extraction
- Supabase — hosts our database (rate-alert, newsletter and contact-form sign-ups)
- Resend — sends our emails (confirmations, rate alerts, newsletter, replies)
- Vercel — hosts our website and servers
- Apple App Store / Google Play — distribution metadata
We do not sell your information. We do not share it with advertisers, data brokers, energy suppliers, utilities, or marketing platforms.
6. Suppliers and state rate data
The supplier rate offers shown in EnergyMonkey come from each state's official public comparison data: Ohio's PUCO (energychoice.ohio.gov), Pennsylvania's PUC (papowerswitch.com), the Illinois Commerce Commission (pluginillinois.org), New York's Department of Public Service (Power to Choose) and the Massachusetts DPU (energyswitchma.gov). We download it in bulk once a week — your individual rate browsing is never sent to these agencies.
When you tap "Continue to supplier" to enroll, you leave EnergyMonkey and visit the supplier's own website. Anything you do there is governed by that supplier's privacy policy.
7. Your rights and choices
- See what we have on you — open the app and tap Settings → Account Profile
- Change what we have on you — same place
- Delete everything from your device — Settings → Privacy & Security → Clear my data
- Email us at support@energymonkey.app with any access, correction, or deletion request — honored within 30 days
Ohio residents can also reach the Ohio AG and PUCO for energy complaints (PUCO: 1-800-686-PUCO / puco.ohio.gov).
8. Children
EnergyMonkey is not intended for users under the age of 18. We do not knowingly collect information from children. If you believe a child has used the app, email support@energymonkey.app and we'll delete the data.
9. Data retention
Information stored on your device is kept until you uninstall the app or clear the data from Settings. Bill photos are not stored by us. Rate-alert, newsletter and contact-form details are kept until you unsubscribe or ask us to delete them.
10. Security
We use encrypted on-device storage, HTTPS / TLS for every network request, rate limits on our servers, and routine dependency review. No system is perfectly secure, but we follow industry-standard practices and will notify affected users in the event of a security incident in accordance with applicable Ohio breach-notification law.
11. Changes
If we change this policy in a meaningful way, we'll post an updated version with a new effective date and surface a notice in the app the next time you open it. Continued use indicates acceptance.
12. Contact
EnergyMonkey
Operated by Bilal Naqshbandi through an Ohio LLC
support@energymonkey.app
energymonkey.app
PUCO consumer hotline: 1-800-686-PUCO · puco.ohio.gov