Frequently asked
Will switching suppliers interrupt my electricity or gas?
No. Your utility (AEP Ohio, FirstEnergy, Duke, Columbia Gas, Enbridge and so on) keeps delivering your electricity or gas, reading your meter and fixing outages. Only the company that supplies the energy changes. There's no gap in service.
What does EnergyMonkey cost?
Nothing. Some suppliers pay us a commission when you switch through us. It never adds anything to your bill or changes the rate you're shown, and we rank plans by price.
Which states do you cover?
Ohio, Pennsylvania, Illinois, New York and Massachusetts, for both electric and gas where the state allows it. More states are coming.
Where do the rates come from?
Each state's official list: PUCO Apples to Apples (Ohio), PAPowerSwitch (Pennsylvania), Plug In Illinois, NY Power to Choose and Energy Switch MA. We refresh them every week.
How much can I save?
It depends on your current rate, how much energy you use, and the offers in your utility's area. Scan your bill or use the calculator to see a number for your own bill, not an average.
What's a Customer Number and why does FirstEnergy need one?
Ohio Edison, The Illuminating Company and Toledo Edison print both an Account Number and a Customer Number on every bill. Most suppliers enroll you with the Customer Number. When you scan a FirstEnergy bill we read both.
What's the difference between Mcf, Ccf and therms?
They're all units of natural gas: 1 Mcf = 10 Ccf ≈ 10.37 therms. Utilities bill in different units (Columbia Gas uses Ccf, Enbridge uses Mcf), so we convert them before comparing.
Can I cancel after I switch?
Yes. After you enroll, your utility mails a confirmation. In Ohio you have 7 days from its postmark to cancel for free; Pennsylvania gives 3 business days; other states have their own window, printed on the notice. After that, the supplier's contract terms apply, and fixed-rate plans often have an early cancellation fee.
Do you need my password or bank details?
Never. We don't ask for utility passwords, bank details or your Social Security number. You can sign in with Apple, Google or email, or use the site without an account. Your supplier's charges appear on the same utility bill you already pay.
Send us a message
Not in the FAQ? Write to us and we'll reply within one business day.
State consumer help lines
For a complaint about a supplier or utility, your state regulator can help for free.
Smell gas or have an outage? Call your utility's emergency number (it's on your bill), or 911. We can't help with emergencies.